1. Introduction

Welcome to GRACEAFROSHOP.DE.

These Terms & Conditions ("Terms") govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

GRACEAFROSHOP.DE is committed to providing quality products and excellent customer service to customers across Germany and Europe.

2. About GRACEAFROSHOP.DE

GRACEAFROSHOP.DE is a multicultural online marketplace offering a diverse range of products, including but not limited to:

• African foods and groceries

• Caribbean foods and specialty products

• Asian and Indian groceries and ingredients

• Beauty and cosmetic products

• Hair care products

• Wigs and hair extensions

• Fashion accessories

• Household products

• Cultural and specialty goods from around the world

Our mission is to serve and support diverse communities while providing authentic, high-quality products at fair prices.

3. Contract Formation

The presentation of products on our website does not constitute a legally binding offer.

By placing an order, you submit a binding offer to purchase the selected products.

A purchase contract is only concluded when we accept your order through:

• An order confirmation email; or

• Shipment of the ordered goods.

We reserve the right to refuse orders in exceptional circumstances, including pricing errors, product unavailability, or suspected fraudulent activity.

4. Prices and Payment

All prices are displayed in Euro (€) and include applicable VAT (Mehrwertsteuer) where required by law.

Shipping costs are displayed separately during checkout.

We reserve the right to correct obvious pricing errors.

Accepted payment methods are displayed during checkout.

Orders will only be processed after successful payment authorization.

5. Shipping and Delivery

We deliver within Germany and to selected international destinations.

Delivery times are estimates and may vary due to:

• Shipping carrier delays

• Customs clearance procedures

• Public holidays

• Force majeure events

The risk of accidental loss or damage passes to consumers upon delivery of the goods.

Customers must ensure that shipping information provided is complete and accurate.

6. Right of Withdrawal (Widerrufsrecht)

Consumers within the European Union are generally entitled to a statutory right of withdrawal in accordance with applicable consumer protection laws.

Customers may withdraw from their purchase contract within 14 days without giving any reason.

The withdrawal period begins on the day the customer or a designated third party receives the goods.

Details regarding the withdrawal procedure, withdrawal form, and legal consequences will be provided separately in our Widerrufsbelehrung (Withdrawal Policy).

7. Exclusions from the Right of Withdrawal

In accordance with § 312g BGB, the right of withdrawal does not apply to certain products, including:

Hygiene and Personal Care Products

The right of withdrawal expires for sealed products that are unsuitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

Products for which the right of withdrawal may expire after opening or removal of the protective seal include, but are not limited to:

• Wigs

• Hair extensions

• Hairpieces

• Braiding hair

• Worn hair products

• Opened cosmetic products

• Personal care products

• Beauty products with broken seals

For hygiene and safety reasons, such products cannot be returned once opened, worn, used, or unsealed.

8. Returns and Complaints

Customers are requested to inspect products immediately upon delivery.

If goods arrive damaged, defective, or incorrect, customers should contact us as soon as possible and provide:

• Order number

• Description of the issue

• Photographs where applicable

We will review each case individually and provide an appropriate solution.

Possible remedies include:

• Replacement products

• Repair where applicable

• Refunds where legally required

• Store credit as a goodwill gesture

Nothing in these Terms limits consumers' statutory warranty rights under German law.

9. Statutory Warranty Rights (Gewährleistung)

Consumers are entitled to statutory warranty rights under German law.

If purchased products are defective, customers may be entitled to:

• Repair (Nacherfüllung)

• Replacement

• Price reduction

• Withdrawal from the contract

• Damages where legally applicable

The statutory warranty period shall apply in accordance with German law.

10. Goodwill Policy

Beyond our legal obligations, GRACEAFROSHOP.DE strives to maintain positive customer relationships.

Where legally permissible, we may offer:

• Product exchanges

• Replacement products

• Store credit vouchers

Such goodwill solutions are offered voluntarily and do not create a future entitlement.

11. Customer Conduct

We value respectful communication and constructive cooperation.

Customers agree not to:

• Abuse customer service representatives

• Engage in fraudulent activities

• Submit false claims

• Interfere with website operations

We reserve the right to refuse service where necessary to protect our business, employees, and customers.

12. Product Information

We make every effort to ensure product information is accurate.

However:

• Packaging may differ from product images.

• Manufacturers may change ingredients or packaging without notice.

• Product images may differ slightly from actual products.

Customers with allergies or dietary restrictions should carefully review product labels before consumption or use.

13. Intellectual Property

All content on GRACEAFROSHOP.DE, including:

• Logos

• Images

• Text

• Product descriptions

• Website design

is protected by copyright and intellectual property laws.

No content may be reproduced without prior written consent.

14. Limitation of Liability

We shall be liable without limitation in cases of:

• Intentional misconduct

• Gross negligence

• Injury to life, body, or health

• Liability under mandatory legal provisions

For minor negligence, liability shall be limited to foreseeable damages typical of the contract.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

15. Data Protection

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR/DSGVO).

Please refer to our Privacy Policy for further details.

16. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters

• Government restrictions

• Strikes

• Supply chain disruptions

• Internet outages

• Pandemics

17. Amendments

We reserve the right to amend these Terms where necessary to reflect legal, technical, or operational changes.

The latest version will always be available on our website.

18. Applicable Law

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Mandatory consumer protection provisions of the customer's country of residence remain unaffected where applicable.

19. Dispute Resolution

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

20. Contact Information

GRACEAFROSHOP.DE

Email: See Contact page

Phone: See Contact page

Website: https://graceafroshop.de

We thank all customers who choose to support our business. Your trust and loyalty help us continue our mission of bringing authentic products and cultures from Africa, the Caribbean, Asia, India, and around the world to our communities.